PALTC23 Conference Recordings OD9 Raise Your Hand If You Enjoy Unsolicited Advice!

Raise Your Hand If You Enjoy Unsolicited Advice!

Working in a healthcare setting can be stressful, sometimes with situations that stimulate strong emotions that activate our stress response. When activated, we tend to resort to habituated language patterns, e.g., unsolicited advice, explaining, or reassurance, that can be misaligned with what is needed in the relationship. With Nonviolent Communication (NVC), we can strengthen our empathic listening skills and increase our capacity to respond, rather than react in these situations. In this session, we’ll cover the impact of an activated stress response, the concept of the line of choice to support responding rather than reacting, how to avoid empathy blocks, and the connection between met and unmet needs and our thoughts and actions. Interactive elements with lots of “how to’s” are integrated throughout the session to help increase the stickiness of the material and create a fun learning experience.

Learning Objectives:

At the completion of this session, learners will be able to:

  • Explain how an activated stress response impacts our capacity to engage with empathic listening skills.
  • Discuss empathy and the connection between feelings and needs and how this understanding supports choice.
  • Describe empathy blocks and identify which one is your “go to” in a stressful situation.
  • Use the Line of Choice concept to shift from reaction to response in emotionally charged situations.

Paige Hector, LMSW

Paige Hector is a national speaker, author, and educator with over 25 years’ experience in post-acute and long-term care settings. She specializes in diverse topics for the interdisciplinary team, trauma informed care, Nonviolent Communication, sustainable process improvement, and advance care planning. Paige specializes in transforming content into relatable and shareable ways for immediate application in any setting. She writes extensively on topics relevant to nursing homes including multiple chapters of Managing the Long-Term Care Facility, 2nd Edition due for publication in 2023. She is the Associate Editor and a regular columnist for Caring for the Ages and is actively involved in the AMDA Online Education Subcommittee; the Diversity, Equity, and Inclusion Workgroup; and the Behavioral Health Advisory Council, as well as national work groups to improve trauma-informed care.

  • 1.25 CME
  • 1.25 CMD Management
  • 1.25 MOC

Release Date: 03/29/2023   |   Expiration: 03/01/2026

Credit Statements:

Accreditation: Post-Acute and Long-Term Care Medical Association is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. 

CME Designation: Post-Acute and Long-Term Care Medical Association designates this enduring material for a maximum of 1.25 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CMD Credit Hours: This CME activity has been pre-approved by the American Board of Post-Acute and Long-Term Care Medicine (ABPLM) for up to 1.25 management hours toward certification or recertification as a Certified Medical Director (CMD) in post-acute and long-term care medicine. Each physician should claim only those hours of credit actually spent on the activity.

The CMD Program is administered by the ABPLM. Each physician should claim only those credit hours that he/she actually spent in the activity. For further information, contact ABPLM at 410-992-3117 or at cmd@paltmed.org.

ABIM Maintenance of Certification (MOC): Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 1.25 Medical Knowledge MOC points and patient safety credit in the American Board of Internal Medicine’s (ABIM) Maintenance of Certification (MOC) program.

Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

Financial Disclosure Statement:

The Association requires the disclosure of all speaker/faculty/planner’s relevant financial relationships; presence of off-label use of a device or medication; and discussion of any experimental, new or evolving topic prior to each accredited education activity.

If the learner perceives any bias toward a commercial product or service, advocation of unscientific approaches to diagnosis or therapy, or recommendation, treatment, or manners of practicing healthcare that are determined to have risks or dangers that outweigh the benefits or are known to be ineffective in the treatment of patients please report this to the Association's staff.


The following speaker(s) disclosed relevant financial relationship(s): 

  • Julie Gammack, MD, CMD (Planner & Speaker): Stockholder: Amarin
  • Kenya Rivas Velasquez, MD, CMD, FAAFP (Planner & Speaker): OptumRx: Stockholder
  • All other planners, speakers, and AMDA staff have no relationships with ineligible companies.

All relevant financial relationships have been identified and mitigated.

Components visible upon registration.